Zendesk is a customer support platform (ticketing, help desk) that centralizes requests, billed per agent. It’s a good tool — for generic use. If your business has specific needs, a custom AI solution will go further, for less over 3 years.
Zendesk is an excellent tool — for generic use. These limitations appear when your business logic goes beyond what a standard SaaS can handle.
Every support agent costs a monthly license. As your team grows or during seasonal peaks, the Zendesk bill mechanically inflates.
Zendesk's AI features (suggested replies, bots) are add-ons billed separately, often reserved for the most expensive plans.
Workflows, fields, automations: everything follows Zendesk's logic. Adapting the platform to your process requires a dedicated admin.
Zendesk bots reply from standard templates. They don't deeply know your products, your procedures, or your tone.
An honest comparison. Every situation is different — that’s why we always start with a free audit.
Not a copy of Zendesk. Your tool, designed for your team and the way you work.
An AI agent that answers from your documentation, FAQs and procedures — no more generic replies.
Every request is classified, prioritized and routed to the right person — or resolved directly by AI.
Your support runs on your infrastructure. No agent counter, no surprise as the team grows.
Moving from Zendesk to a custom solution in 4 steps. Transparent, without production downtime.
We analyze how you use Zendesktoday: which processes, which teams, which data. We identify what works and what’s holding you back.
We design the architecture of your custom tool. Every screen, every workflow, every business rule is validated with you before development.
We export your data from Zendesk, migrate it, and support you through the transition. Your teams don’t lose their data or habits.
Go-live, team training, and support. The code is yours. You’re autonomous.
Everything you’re wondering before taking the leap.
Yes. Zendesk lets you export your tickets, contacts and knowledge base. We re-import them to train your AI agent and keep the history.
Not replace — relieve. AI handles repetitive requests (often 80% of volume) 24/7 and hands off to a human for complex cases. Your agents focus on what matters.
A first support chatbot trained on your documentation is live in 2 to 4 weeks. We then expand the scope (triage, integrations) progressively.
Zendesk charges per agent per month (€50 to €150/agent), plus AI add-ons. Beyond 5-8 agents, a custom solution becomes competitive — and the cost no longer climbs as the team grows.
Yes. We connect your CRM, mailbox and tools directly via their APIs, often more cleanly than Zendesk connectors.
Using multiple tools? We can replace them all with a single custom platform.
We start with a free audit of your situation: your current tools, your costs, your way of working. Then we honestly tell you if a custom solution is the right choice.