Personalize customer experience, optimize inventory and automate your customer support with AI-powered solutions.
Companies in the E-commerce & Retail industry face recurring challenges. Here's how AI turns them into competitive advantages.
80% of customer questions are repetitive (order tracking, returns, availability). An AI chatbot answers them instantly 24/7, freeing your agents.
Standardized recommendations convert poorly. AI personalizes suggestions in real time based on each customer's behavior and purchase history.
Surprise stockouts and costly overstocks. AI predicts demand and optimizes purchasing before stockouts occur.
Our solutions are modular and adapt to your business, regulatory and technical constraints.
Assistant conversationnel intelligent pour votre service client
Déployez des agents intelligents qui travaillent 24/7 pour votre entreprise
Automatisez vos processus métiers avec l'IA et gagnez en productivité
Transformez vos données en insights actionnables avec l'IA
Analyse de texte, extraction d'entités et classification NLP
A structured 4-step approach to ensure successful integration in your business context.
Analysis of your support tickets, purchase journeys and abandonment rates to identify priority friction points.
AI assistant integrated into your store: order tracking, returns, product FAQ, intelligent cross-selling.
Recommendation algorithm trained on your customer data to maximize average order value and retention.
Automatic return management, personalized transactional emails, restocking alerts.
Order tracking and parcel tracking chatbots transform e-commerce customer relations by offering instant, personalized responses available 24/7. These AI tools drastically reduce support ticket volume while improving customer satisfaction and retention.
The order tracking chatbot connects to your order management system (OMS) to instantly provide each order's status: being prepared, shipped, in transit, delivered. Customers simply provide their order number or email to get all information without waiting. In case of delay, the chatbot proactively informs and offers solutions. This reduces support tickets related to order status by 40 to 60% and improves NPS by 15 points on average across deployed e-commerce stores.
The parcel tracking chatbot queries APIs from major carriers (Colissimo, Chronopost, DHL, UPS, FedEx, Mondial Relay) to offer unified and transparent tracking. Customers get parcel location, estimated delivery time and rescheduling options directly in the conversation. In case of delivery anomalies (failed attempt, held parcel), the chatbot immediately offers alternatives: redelivery, redirect to pickup point or refund. This total transparency reduces post-purchase anxiety and decreases premature refund requests by 30%.
Beyond support, the e-commerce chatbot uses purchase history and browsing behavior to offer personalized recommendations at the optimal moment. During a support exchange or order tracking consultation, AI suggests relevant complementary products, compatible accessories or targeted loyalty offers. This conversational cross-sell generates on average 12 to 18% additional revenue per interaction and improves average order value by 15% with no extra effort from your sales team.
Yes, it can initiate and track refunds according to your business rules, connect to your ERP to verify eligibility and send confirmations automatically.
Yes, we have native integrations with Shopify, WooCommerce, Magento, PrestaShop and Salesforce Commerce Cloud. Deployment in a few days.
Through real-time personalization (recommendations, targeted promotions), cart abandonment reduction (AI re-engagement), and dynamic price optimization.
Yes: sentiment analysis on your reviews, automatic detection of urgent negative reviews, generation of personalized responses to validate before sending.
Our e-commerce clients see on average +15% average order value from recommendations, -35% support tickets, and +20% customer retention rate over 12 months.
Yes. The order tracking chatbot connects to your OMS and carriers (Colissimo, Chronopost, DHL, UPS, Mondial Relay) to provide real-time order status and parcel tracking. Customers get instant answers without contacting your support team.
Yes. AI detects abandonment signals (time spent, mouse movement, navigation) and triggers personalized interventions: reassurance pop-ups, targeted offers, proactive chatbot. Our clients reduce cart abandonment rates by 15 to 25%.
The parcel tracking chatbot automatically queries carrier APIs to retrieve status, location and estimated delivery time. In case of delay or anomaly, it proactively notifies the customer and offers alternatives (rescheduling, pickup point, refund).
Yes. The chatbot identifies the return reason, verifies eligibility conditions, generates the return label, triggers the refund or exchange and informs the customer at each step. Average return processing time drops from 5 days to a few hours.
A free 30-minute audit to identify your automation and productivity opportunities.