Support Assistant with 3D Avatar
Next-generation customer support agent with real-time animated 3D avatar: instant responses, availability checking and automatic calendar booking.
Solution type
3D conversational assistant
Domain
Support & Customer service
Innovation
Real-time animated avatar
Real-time animated 3D avatar
Realistic 3D character that animates during conversation to create an engaging visual experience and humanize the interaction. The avatar reacts to questions, nods, blinks and adapts facial expressions to the conversation context.
Synchronized animations
Head movements, facial expressions and gestures coordinated with speech
Real-time rendering
Ultra-low latency for smooth and natural experience
Visual customization
Avatar customizable according to company brand identity
Emotional context
Expressions adapted to conversation tone (smile, empathy, focus)
Key features
Instant Responses
- Complete knowledge base on products, services and procedures
- Natural language understanding and conversational context
- Personalized responses based on customer profile and history
- Automatic escalation to human if question too complex
Availability Checking
- Real-time connection to team calendars
- Instant consultation of available time slots
- Proactive suggestion of optimal time slots
- Multi-calendar and multi-collaborator management
Automatic Appointment Booking
- Automatic calendar booking without human intervention
- Immediate email confirmation with calendar invitation (.ics)
- Automatic reminders before appointment (email, SMS)
- Rescheduling or cancellation via natural conversation
Conversational Intelligence
- Multi-turn dialogue with context memory
- Proactive clarification if ambiguous request
- Handling of interruptions and topic changes
- Adaptive tone based on customer profile (formal, casual)
Complete interaction workflow
Welcome & introduction
The 3D avatar appears, greets the visitor and asks how it can help
Customer question
The customer asks their question (text or voice), the avatar listens attentively with animations
Personalized response
The agent provides a precise answer, the avatar animates during the response
Appointment proposal
If relevant, the agent offers to book an appointment to discuss further
Verification & booking
Availability check, slot selection and automatic appointment confirmation
Confirmation & follow-up
Confirmation email sent with calendar invitation and scheduled reminders
Calendar integrations
Measurable benefits
24/7
Continuously available support
-70%
Reduced human support load
<5s
Average response time
+85%
Customer satisfaction rate
100%
Automatically confirmed appointments
0
Booking errors or forgotten appointments
Modernize your customer support
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