Technical
Manage IT Incidents with AI Orchestration
Automatic classification, intelligent routing and guided resolution of technical incidents
Problem
Current situation
IT tickets are poorly categorised, routed to the wrong teams, and resolution is slow due to lack of context.
30% of tickets badly routed (bouncing between teams)
Average resolution times too high
Lack of context for technicians
Recurring incidents not identified
Solution
How AI solves the problem
AI system that automatically classifies incidents, routes them to the right team, provides context and similar solutions, and learns from past resolutions.
Automatic classification by type/severity
Intelligent routing to the optimal team
Automatic contextual enrichment
Solution suggestions based on history
Pattern and recurring incident detection
FAQ
Frequently asked questions
Implementation time?
Between 1 and 8 weeks depending on your infrastructure.
What ROI to expect?
Positive ROI within 3-6 months thanks to operational savings.
For what company size?
Large enterprises. Solution adapted to your scale.
Impact
Measurable results
Correct routing
Before68%
After96%
+41%
Average resolution time
Before6.8h
After2.4h
-65%
Team bounces
Before32%
After5%
-84%
Recurring incidents reduced
Before0
After-58%
-58%