Customer Support
Automate E-commerce Customer Support with an AI Chatbot
Drastically reduce support tickets with an AI assistant available 24/7
Problem
Current situation
Your support team is drowning in repetitive questions: order tracking, returns, product availability. Response times of several hours, frustrated customers, exploding costs.
500+ tickets per day, 80% of which are repetitive
Average response time of 8 hours
Team of 3 full-time agents at full capacity
Declining customer satisfaction rate (70%)
Solution
How AI solves the problem
Intelligent chatbot integrated into your website and WhatsApp, capable of understanding questions in natural language, accessing the order database and automatically resolving simple requests.
Advanced contextual understanding (NLP)
ERP integration for real-time order tracking
Smart escalation to a human agent when needed
Available 24/7 in French and English
Continuous learning from new questions
FAQ
Frequently asked questions
Implementation time?
Between 1 and 8 weeks depending on your infrastructure.
What ROI to expect?
Positive ROI within 3-6 months thanks to operational savings.
For what company size?
SMEs, Startups, Large enterprises. Solution adapted to your scale.
Impact
Measurable results
Tickets/day
Before500
After100
-80%
Response time
Before8h
After< 1min
Instantané
Satisfaction rate
Before70%
After95%
+25pts
Support cost
Before12k€/mois
After3k€/mois
-75%