Customer Support
Order Tracking Chatbot for E-commerce and Logistics
Customers track their parcels 24/7 without contacting support
Problem
Current situation
60% of support tickets = 'Where is my order?'. Team monopolised by simple questions, impatient customers, overloaded support during peak periods.
300 tickets/day for parcel tracking
Support team monopolised
Customers frustrated by wait times
Unmanageable peaks during Black Friday/sales
Solution
How AI solves the problem
Chatbot that accesses the logistics system in real time, gives precise order status, estimated delivery date and handles common issues (delays, address changes).
Carrier integration (Colissimo, Chronopost, UPS)
Real-time status with tracking
Address change management
Proactive delay alerts
Available by email, SMS, WhatsApp
FAQ
Frequently asked questions
Implementation time?
Between 1 and 8 weeks depending on your infrastructure.
What ROI to expect?
Positive ROI within 3-6 months thanks to operational savings.
For what company size?
SMEs, Large enterprises. Solution adapted to your scale.
Impact
Measurable results
Tracking tickets
Before300/jour
After20/jour
-93%
Resolution rate
Before60%
After98%
+63%
Response time
Before4h
After< 30s
Instantané
Customer satisfaction
Before72%
After94%
+31%