Customer Support
AI Chatbot for Insurance Claim and Complaint Management
AI assistant that handles claims declarations and tracks files
Problem
Current situation
500 claims/month processed manually. Processing time of 10 days, frustrated customers, high operational costs.
500 claims/month to process manually
Processing time: 10 days
15 managers mobilised
Satisfaction rate: 62%
Solution
How AI solves the problem
AI that guides the customer through the declaration, collects documents/photos, verifies consistency, calculates compensation for simple cases and routes to an expert if complex.
Guided conversational declaration
Document collection and verification
Automatic damage assessment (AI photos)
Compensation calculation for simple cases
Intelligent routing to experts
FAQ
Frequently asked questions
Implementation time?
Between 1 and 8 weeks depending on your infrastructure.
What ROI to expect?
Positive ROI within 3-6 months thanks to operational savings.
For what company size?
Large enterprises. Solution adapted to your scale.
Impact
Measurable results
Auto-processed claims
Before0%
After65%
Automatisé
Processing time
Before10 jours
After2 jours
-80%
Operational cost
Before45k€/mois
After20k€/mois
-56%
Satisfaction
Before62%
After88%
+42%