Customer Support
AI Chatbot for Appointment Booking at Medical Practices
Patients book appointments 24/7 without a secretary via an intelligent chatbot
Problem
Current situation
Overloaded secretary handling 80+ calls/day just for appointments. Frustrated patients due to wait times, missed uncancelled appointments, telephone overload.
80 calls/day for appointments only
15% no-show rate (appointments not honoured)
Overwhelmed secretary, scheduling errors
No appointment booking outside opening hours
Solution
How AI solves the problem
Conversational interface that allows patients to book, modify and cancel appointments 24/7. Automatic time slot management, SMS reminders and integration with the practitioner's calendar.
Intuitive conversational appointment booking
Real-time calendar synchronisation
Automatic SMS reminders 48h in advance
Cancellation and rescheduling management
Multi-practitioner and multi-specialty
FAQ
Frequently asked questions
Implementation time?
Between 1 and 8 weeks depending on your infrastructure.
What ROI to expect?
Positive ROI within 3-6 months thanks to operational savings.
For what company size?
SMEs, Startups. Solution adapted to your scale.
Impact
Measurable results
Secretary calls
Before80/jour
After15/jour
-81%
No-show rate
Before15%
After4%
-73%
24/7 bookings
Before0%
After100%
+40%
Secretarial time
Before35h/sem
After10h/sem
-71%